FIA Launches Complaint Resolution System at Airports

To assist tourists and quickly resolve their issues, the Federal Investigation Agency (FIA) has set up a new complaint resolution system at airports across Pakistan. Major airports like Karachi, Lahore, Islamabad, and others have been linked to the Integrated Command, Control, Communication, and Coordination (IC4) system as part of this initiative. The initiative aims to boost departmental coordination and offer rapid help to travelers dealing with issues like flight offloading, immigration delays, and other travel-related grievances. Passengers can use the system in real time to file complaints and seek help; it is now functioning.

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Quick Information Table – FIA Launches Complaint Resolution System at Airports

Details	Information
Program Name	FIA Airport Complaint Resolution System (IC4)
Launched By	Federal Investigation Agency (FIA)
Start Date	Active in 2025 and continuing in 2026
End Date	Ongoing (No end date announced)
Assistance Amount	Not Applicable (Service-Based Support)
Coverage	All Major Airports in Pakistan
Complaint Method	Helpline, Email, Phone
Online or Offline	Both

What Is the IC4 System?

Integrated Command, Control, Communication, and Coordination is referred to as the IC4 system. Law enforcement agencies use this cutting-edge system to oversee complaints, prepare responses, and keep a central eye on cases. Instead of using cumbersome manual procedures, the FIA provides immediate complaint registration and tracking by connecting airports with IC4.

This FIA Launches Complaint Resolution System at Airports system ensures:

Better coordination between airport staff and FIA
Faster response to passenger complaints
Transparency and accountability
Improved overall airport experience

Who Can Use This Complaint System?

This system is available for all passengers traveling through Pakistani airports, including:

Pakistani citizens
Overseas Pakistanis
Foreign travelers

Anyone facing issues during immigration clearance, offloading, or airport processing can use this service.

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Types of Complaints You Can Register

Passengers can use the FIA complaint system for the following issues:

Offloading from flights
Immigration delays
Unnecessary questioning
Misbehavior or misconduct by staff
Passport or visa-related issues
Lack of guidance at immigration counters

The FIA has assured that immigration-related complaints will be addressed on a priority basis to facilitate travelers.

How to Register a Complaint – Step-by-Step Guide

1. Call FIA Helpline (IC4)

Passengers can directly call the FIA IC4 helpline:

📞 1991

This helpline provides:

Guidance
Complaint registration
Immediate forwarding to relevant authorities

2. Offloading Complaints – Immediate Contact

If you are offloaded from a flight, FIA has provided a special contact number for urgent resolution:

📞 051-9262908

This number is specifically for offloading-related complaints and is meant for quick action.

3. Complaint via Email

Also, passengers can use particular FIA email addresses to file complaints. When particular grievances call for additional proof or explanations, this option can be helpful. After examining the case, the appropriate airport or FIA office will reply.

How This System Helps Passengers

The FIA Launches Complaint Resolution System at Airports offers several benefits:

Saves time and reduces stress
Eliminates unnecessary visits to offices
Provides centralized complaint handling
Improves airport service quality
Strengthens passenger trust in institutions

By linking airports with IC4, FIA ensures that complaints are not ignored or delayed.

Important Instructions for Passengers

To ensure quick resolution:

Keep your CNIC or passport number ready
Note down your flight details
Clearly explain your issue
Use official numbers only
Avoid agents or middlemen

FIA’s Message to the Public

According to FIA spokespersons, this initiative is part of a broader effort to enhance public service delivery at airports. The agency has emphasized that it wants to make travel smoother and more respectful, especially for overseas Pakistanis.

Final Words

The launch of the FIA Complaint Resolution System at Airports is a positive step toward improving passenger facilitation in Pakistan. With the IC4 helpline (1991), dedicated offloading contact number, and email support, passengers now have multiple reliable ways to raise concerns. This system is active, efficient, and designed to serve travelers in real time.

If you are traveling through a Pakistani airport and face any issue, you now know exactly where and how to complain—no need to search anywhere else.